RETURN POLICY

01. 14-DAY STATUTORY CANCELLATION PERIOD

You have 14 days from receiving your order to notify us of cancellation, and a further 14 days to send the items back to our UK fulfilment hub. We will acknowledge your cancellation via email, then refund the product price plus the standard outbound delivery cost once we receive the item back. Any extra amount paid for an upgraded or express delivery option is non-refundable. The return shipping cost to us remains your responsibility.

02. ITEM CONDITION & HANDLING

If an item has been handled beyond what is reasonably necessary to inspect it upon arrival, we reserve the right to reduce your refund amount to reflect any loss in commercial value.

03. 30-DAY GOODWILL & RITUAL POLICY

Beyond the 14-day statutory cancellation window and up to 30 days from purchase, we accept returns under our goodwill guarantee. Items returned new, unused, unopened, and with all protective security seals intact are eligible for a full refund of the product purchase price. Used or opened items returned within 30 days are eligible for a store credit note. In both cases, original outbound postage and return delivery costs are non-refundable.

04. FAULTY OR DAMAGED GOODS

If an item arrives damaged or faulty, you are entitled to a full refund—including shipping both ways—or an immediate replacement within 30 days of receipt. Simply contact support@stakco.com with a photo of the damaged goods and we will arrange return postage and replacement at zero cost to you.

05. REFUND PROCESSING & THIRD-PARTY PURCHASES

Refunds are issued directly to the original payment method and processed promptly within 3–5 working days of receipt and verification at our warehouse.

* Note: This returns policy applies exclusively to orders placed directly via stakco.com. For STAK products purchased through authorised barbershops or third-party stockists, return policies are governed by the respective retailer.